What we do
Dreams Event plans and delivers sports, recreation and celebration events — amusement and theme park experiences, sports tournaments and leagues, corporate sports days and team-building programmes, outdoor recreation for schools and colleges, and special occasions such as birthdays and milestone celebrations.
We handle planning, logistics, staffing, equipment and on-site delivery. Where an activity is operated by a venue, a ride operator or another specialist supplier, we coordinate it and remain your point of contact.
Who you are contracting with
You are contracting with [legal entity name], [registered office address], trading as Dreams Event.
You must be at least eighteen years old to book an event with us, and you must have the authority to bind the business, school or organisation you are booking on behalf of. If you are booking for someone else, you confirm you are allowed to.
Enquiries, quotes and bookings
An enquiry through this website is not a booking. We will come back to you with a plan and a quote based on the details you have given us — the event type, date, guest numbers and requirements.
A booking exists only when we have confirmed the date and scope with you in writing and you have paid the advance stated in your quote. Until both of those have happened, the date is not held and we may take other enquiries for it.
Quotes are valid for the period stated on the quote itself. If the scope, date, venue or guest numbers change, the price may change too, and we will tell you the difference in writing and ask you to confirm before we proceed.
Guest numbers are used to plan staffing, equipment, safety cover and catering. Where the final number differs materially from the number you confirmed, we may need to adjust the plan and the price, and we will talk to you about it before the event wherever there is time to do so.
Pricing and payment
Prices are stated in Indian Rupees and, unless we say otherwise, exclude applicable GST. An advance is payable to confirm the booking, and the balance is payable by the date stated on our invoice.
Some costs sit outside our service and are billed separately — venue or ride operator charges, transport, permits and licences, insurance, and specialist suppliers. Where that applies we will say so on the quote rather than adding it later.
If an amount stays unpaid past its due date, we may pause work on your event until it is settled. We will tell you before we do.
Changes, postponement and cancellation
If you need to change or postpone your event, tell us as early as you can. We will do what we can to accommodate it, and where a change costs us more — a venue rebooking, a permit reapplication, a supplier cancellation fee — we will tell you what it costs and ask you to confirm before we commit to it.
If you cancel, refunds are calculated on what has already been committed on your behalf rather than charged as a flat penalty. Non-refundable supplier and venue commitments, permits already paid for, and work already delivered are deducted, and we will give you a written breakdown of what was committed and what is being returned.
Postponing is almost always cheaper than cancelling, because most of what we have committed can usually be moved to a new date. Talk to us before you decide — it costs nothing to ask, and it frequently saves most of the booking.
If we have to change or cancel
Sometimes we cannot deliver what was planned — severe weather or monsoon conditions, unsafe ground or water conditions, a venue or ride becoming unavailable, a government or local authority restriction, or a supplier failing us at short notice.
Where that happens we will tell you as soon as we know, explain what has changed, and offer you either a substitute plan of equivalent value or a replacement date. If neither works for you, we will refund what we have received and not already committed, and give you a written breakdown of the amounts retained and why.
Your responsibilities
Most of what can go wrong at an event is decided before it starts. These obligations are the ones that matter most, and they are not optional formalities.
- Give us accurate information — participant numbers, ages, and anything about the group that affects how an activity can be run safely.
- Make sure everyone taking part is entitled to, and that any consent needed has been given. Where children are attending, that means obtaining consent from a parent or guardian and providing adequate supervision.
- Tell us about medical conditions, allergies, mobility needs or behavioural needs that could affect safety or enjoyment, and about anything that requires an activity to be adapted.
- Follow our safety instructions and the instructions of our staff, and of any venue or ride operator.
- Do not ask us to run an activity in a way that is unsafe, unlawful, or contrary to a venue's or operator's rules.
- Obtain permission for anything you ask us to use — logos, music, images, materials — and confirm you are entitled to hold any participant data you give us. Our Data Processing Agreement sets out what that involves.
- Designate someone on your side who can make decisions on the day, and give us their contact number.
Safety and conduct
Safety is the one thing we will not negotiate on. Our staff may pause, modify or stop an activity if conditions become unsafe, if safety instructions are ignored, or if someone's behaviour puts others at risk. Where that happens we will explain why, and we will work with you on an alternative that can be run safely.
Where an activity is stopped because safety instructions were repeatedly ignored, we will not treat that as a failure of our service.
We may also ask someone to leave an event if they are violent, threatening, intoxicated or otherwise endangering others. Refusing a lawful request from our staff is grounds for that.
Insurance
We hold such insurance as we consider appropriate for the activities we run, and details are available on request. Where an activity is covered by a venue operator's or ride operator's own insurance, that cover applies alongside ours.
You are responsible for insuring anything you bring to an event, and for any cover you want for your own property or people beyond what we hold.
We are not going to describe cover we do not have. Ask us what is in place for your specific event and we will tell you plainly, including where there is a gap.
Photography and media
We photograph and film events we run, and we may publish images on this website, on our social channels, or in proposals. Where an event is booked by an organisation, that organisation is responsible for telling attendees — and, for children, their parents or guardians — that photography is taking place and for obtaining any consent that applies.
We will not use images of your event in a way that suggests your or your organisation's endorsement of unrelated services without asking you first. We remove an image on request.
If you would prefer no photography, or photography for internal use only, tell us before the event and we will arrange it and brief our team.
Intellectual property
The Dreams Event name, brand, website content and our own plans and materials remain ours. Your branding, materials, logos and data remain yours.
Photographs and video we take at your event are handled as described above. Where we create a bespoke plan or design for you, you are free to use it for the event it was created for; we may reuse the underlying approach on other events.
Our liability to you
We do not exclude liability that cannot lawfully be excluded, including for fraud or for death or personal injury caused by our negligence.
Subject to that, we are not liable for lost profits, lost business, lost anticipated savings, or indirect or consequential loss.
Because we do not control the venues, ride operators, transport providers, caterers and other third parties we engage, we are not liable for what they do or fail to do, although we will help you pursue a claim against them and we will tell you what we know.
Our total liability arising out of or in connection with an event is limited to the fees you paid us for that event.
Indemnity
You agree to indemnify us against claims, losses and reasonable costs arising from: information you gave us that was inaccurate or incomplete; participants you described to us incorrectly; a consent you were required to obtain and did not; materials or data you asked us to use that you were not entitled to use; or a breach of these terms.
We agree to indemnify you against claims that our own services infringe a third party's intellectual property rights, provided you tell us promptly and let us handle the defence.
Ending the booking
You can cancel a booking at any time; the section on changes and cancellation above sets out how refunds are calculated.
We may end a booking if these terms are breached, if an event is being used for an unlawful purpose, if an invoice goes unpaid, or if we are required to by a venue, a supplier, an insurer or a regulator.
Except where we are legally prevented from doing so, or where the breach is severe or safety-critical, we will tell you what we are doing and why, and give you a chance to put it right before we end anything.
Force majeure
Neither of us is responsible for a failure caused by something outside our reasonable control — severe weather or monsoon conditions, a natural event, a government or local authority restriction, a public health order, an unexpected venue or supplier closure, or an industrial dispute.
Where it happens we will tell you promptly, and we will offer a replacement date or refund what we have received and not already committed, on the same basis as the section above.
Complaints
If something has not gone the way it should have, tell us — during the event if you can, so we can fix it while we are still there, and afterwards if you could not. We will acknowledge your complaint and tell you what we are doing about it.
If we cannot resolve it, write to our grievance officer at info@dreamsevent.co.in.
Governing law and disputes
These terms are governed by the laws of India, and both of us submit to the exclusive jurisdiction of the courts at Kottayam, Kerala.
Before either of us starts proceedings, we will try to resolve the dispute by writing to the other and giving it a reasonable opportunity to respond. That is not a condition of your right to go to court, but it is how we would prefer to handle it.
Changes to these terms
We may change these terms. For a material change we will update the date at the top of this page. Where a change affects a booking we have already confirmed with you, we will tell you directly, and it will not apply retroactively to that booking.
Contact
Questions about these terms, and notices under them, go to info@dreamsevent.co.in or +91 94479 15975. Complaints go to our grievance officer at the same address, and we acknowledge each one.