Who we are
Dreams Event is operated by [legal entity name], [registered office address], and our contact address is Keezhampara Melampara P O, Pala Erattupetta Road, Pala, Kottayam – 686578, Kerala, India. We are the organisation responsible for the personal data described in this policy, except where we say we are handling it on behalf of an organisation that has engaged us.
Two different roles appear in this policy, and it is worth keeping them apart. For our own website, enquiries, bookings and billing, we decide how data is used and we are the controller — the Data Fiduciary, in the language of India's Digital Personal Data Protection Act, 2023. When we run an event for a school, a company or another organisation and handle their participants' data on their instructions, that organisation decides and we act as its processor. Our Data Processing Agreement sets out what we owe them.
Information you give us
When you submit the enquiry form on this site we collect the details you enter: your name, your phone number, the type of event you are interested in, and your message. Where you choose to include them, we also receive a preferred date, guest count and budget.
When you go on to book an event with us, we collect more: billing details, GST details where you are a registered business, the venue and schedule, your requirements and preferences, and the contact details of anyone you ask us to coordinate with.
We use this to reply to your enquiry, prepare a quote, plan and deliver your event, and keep our records in order. We do not sell it, and we do not add you to a marketing list you did not ask for.
If you are an organisation booking us, we may also receive participant details from you — names, ages, contact numbers, emergency contacts, medical or dietary requirements, and consent records. We handle that data on your instructions, and our Data Processing Agreement applies to it.
Information collected automatically
When you visit this site we collect some information without you entering it. This is ordinary web-server and security telemetry, and we collect it because a website cannot be operated or protected without it.
- Technical data: your IP address, the browser and version you are using, your operating system, the device type and screen size, and your language setting.
- Request data: the pages you visited, the time and date of each request, how long the page took to load, and the page you arrived from.
- Diagnostic and security data: error records, and records of requests that were blocked because they looked abusive.
- Stored preferences: data kept in your browser so the site behaves consistently between visits, such as whether you have dismissed a banner.
Photographs and video at events
We photograph and film our events, and we may publish images on this website, on our social channels, or in proposals and quotes. This is part of how we show what an event is actually like before someone books one.
If you are attending an event we are running, we will tell you this is happening — through the organiser, on signage, or in the booking communication — and give you a way to tell us you would rather not appear, or to ask us to remove an image afterwards.
Where an event is booked by a school, company or other organisation, that organisation is responsible for obtaining any consent required from attendees, or from a parent or guardian where a child is involved. Where children appear in our images, we publish only what the organiser has confirmed we may, and we remove an image on request without argument.
Information we receive from others
We receive some information about you from services you use, rather than from you directly. Which services apply depends on how you contact us and how you pay, and it can include:
- Payment gateways: confirmation that a payment succeeded or failed, and the reference needed to reconcile it. We do not receive your full card details.
- WhatsApp and Meta: where you message us on WhatsApp, the phone number, display name and message delivery status that the platform records.
- Venues, suppliers and partners: contact and coordination details they hold about your event, where they need to work with you directly.
- Organisers who book us: the participant, supervision and consent information described above.
Why we are allowed to use it
We only use personal data where we have a reason the law recognises. Those reasons, and what they apply to, are set out below.
| What we use it for | What it covers | Why we are allowed to |
|---|---|---|
| Replying to your enquiry and preparing a quote | The details you enter in the form on this site | Your consent, given when you submit the form — and our need to respond to a request you made |
| Planning and running the event you booked | Booking, venue, schedule, participant and coordination details | To perform our contract with you |
| Keeping you informed about your event | Your contact details and event updates | To perform our contract with you |
| Billing, tax and accounting | Billing and invoice data, GST details | A legal obligation we are subject to |
| Keeping our website and systems secure | Technical, diagnostic and access data | To keep the service we promised you secure and available |
| Recording and promoting our events | Photographs and video from events we run | Our need to show our work, subject to any consent the organiser obtained and any objection you raise |
| Improving what we offer | Aggregated statistics that identify no one | Our need to improve our services, applied only to data that no longer identifies anyone |
Third-party services
Dreams Event uses services operated by other companies, and those companies process data under their own terms and privacy policies. Where we process participant data on behalf of an organisation, our Data Processing Agreement sets out how those providers are engaged and what we require of them.
- Hosting and infrastructure providers — where this website and our systems run, and where data is stored.
- Payment gateways — where you pay an advance or a balance on a booking.
- WhatsApp / Meta — where you choose to message us, or where we send booking updates on a channel you have agreed to.
- Email and SMS providers — where we send confirmations, reminders and invoices.
- Cloud storage and document tools — where event plans, permits and participant lists are kept.
- Analytics providers — to understand how the website is used, on data that does not identify you.
We will name the specific providers we use for your event if you ask us to.
What we do not do
- We do not sell your personal information.
- We do not use your details to market a third party's services to you.
- We do not use participants' data to market to them, or to anyone else.
- We do not claim security certifications we do not hold.
- We do not use your data to train models for our own product development.
How long we keep it
- Enquiry details are kept for as long as needed to follow up, and then for a reasonable period afterwards for our records.
- Booking and event records are kept for the duration of our relationship with you and afterwards for as long as they are needed for legal, tax and accounting purposes.
- Invoices and tax records are kept for the period Indian law requires.
- Photographs and video are kept until the purpose they were taken for is complete, or until you ask us to remove them.
- Participant data received from an organisation is kept for as long as that organisation instructs, and deleted in line with our Data Processing Agreement.
We delete data when you ask us to, when it is no longer needed for the purpose it was given to us for, or when the law requires it. In each case we do it as soon as reasonably possible and within one hundred and twenty days, unless a legal requirement obliges us to keep it longer. If we have to keep something, we will tell you what and why.
Sending data outside India
Some of the services we use process data outside India. Where your data is transferred outside India we rely on the transfer mechanisms available under applicable law, and we require the same confidentiality and security obligations from the recipient that we owe you.
We do not choose a provider on the basis of a lower standard of protection, and we do not move your data to a jurisdiction to escape an obligation. If you need to know where a particular provider processes data before you book with us, ask and we will tell you.
Your rights
You have the right to ask us what personal information we hold about you, to ask for a copy, to ask for corrections, to ask us to delete it, to withdraw consent you previously gave, to nominate someone to exercise your rights in the event of death or incapacity, and to ask us to send a copy of data you gave us to another service.
Where we handle participant data on behalf of a school, company or other organisation, the request should normally go to that organisation, because it is the controller of that data and we act on its instructions. We will help it respond. We will also tell you if your request is one we must refer on rather than answer directly.
We do not charge for a reasonable request, and we do not make you justify exercising a right. If we cannot do what you have asked, we will tell you why rather than ignore it.
How to ask us to delete your data
Email info@dreamsevent.co.in with the subject line "Data deletion request", or call us on +91 94479 15975, and tell us: the name and phone number or email address the data relates to; whether you are the person who booked the event or someone who attended it; and which part you want deleted, or that you want everything deleted.
What happens next: we acknowledge your request, confirm we have found the data you mean, and then delete it. We will tell you when it is done. If some of it has to be kept — an invoice we are legally required to retain, for example — we will tell you what we kept and why rather than deleting some of it and saying nothing.
You do not need an account with us to make this request, and you do not need to give a reason.
Children
This website is built for adults arranging events, and it is not intended for use by children. We do not knowingly collect information from children through this site.
Children do, of course, take part in the events we run. Where that happens, we handle their details on the instructions of the school, company or organisation that booked the event, and it is that organisation's responsibility to obtain any consent that applies from a parent or guardian. If you are a parent or guardian and you want a child's information corrected or removed, contact the organiser in the first instance — and contact us as well if you would like us to help.
Security
We use encryption in transit and at rest, secure authentication with multi-factor authentication for administrative access, role-based access so people see only what their role needs, separated storage between clients, protected API access, secret management for credentials, and verified handling of inbound events from the services we connect. We keep our systems patched and review changes before they go live.
No system is perfectly secure. If a breach affects your data, we will tell you without undue delay and within seventy-two hours of becoming aware of it, tell you what we know at that point, and keep you updated. We will not play it down.
Grievance officer and complaints
If you are unhappy with how we have handled your data or a request, write to our grievance officer at info@dreamsevent.co.in, or call +91 94479 15975. We will acknowledge your complaint and tell you what we are doing about it.
If we cannot resolve it, you can take it to the Data Protection Board of India where Indian law applies, or to the supervisory authority in your own country where a different law applies. We would rather hear from you first, but you are not required to.
Changes to this policy
If we make a material change, we will update the date at the top of this page and, where the change is significant, tell customers directly. We will not quietly widen what we do with your data and leave you to notice.
Contact us
Questions about this policy? Write to info@dreamsevent.co.in, call +91 94479 15975, or write to us at:
Dreams Event
Keezhampara Melampara P O
Pala Erattupetta Road
Pala, Kottayam – 686578
Kerala, India